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    Fly Away Simulation, Flight Simulator #1: Forums

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    billing problem


     
    Post new topic   Reply to topic    Fly Away Simulation Forum Index -> Site Bugs and Errors
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    cheezyflier
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    Joined: Mar 13, 2007
    Posts: 588

    PostPosted: Sun May 13, 2007 1:33 pm    Post subject: billing problem Reply with quote

    folks, i dont know who to contact to fix this problem, but i am being billed twice every month. i don't mind paying once, but twice is too much. if you can tell me how to go about correcting this problem i sure would appreciate it.
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    RadarMan
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    Joined: Aug 25, 2003
    Posts: 15243
    Location: U.S.A

    PostPosted: Sun May 13, 2007 4:15 pm    Post subject: Reply with quote

    Here, good luck.

    accounts@flyawaysimulation.com

    Radar
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    cheezyflier
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    Joined: Mar 13, 2007
    Posts: 588

    PostPosted: Sun May 13, 2007 4:51 pm    Post subject: Reply with quote

    thanx radarman
    Smile
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    cheezyflier
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    Joined: Mar 13, 2007
    Posts: 588

    PostPosted: Thu May 17, 2007 12:22 pm    Post subject: Reply with quote

    over the past week i have sent a dozen copies of the below email and so far have received no response.
    is there some better way to go about this? i like the forum, and the site. but i don't want to pay double is all. it's hard for me to believe no one is seeing my emails.


    cheezyflier wrote:
    dear sir-
    there is a problem with my account that needs to be corrected. every month my credit card is being billed twice. please refund the extra money back to my credit card. if this is too much trouble then just dont bill my account at all for the next 2 months following this one. either way, please inform me of your plans to rectify the situation. my forum name is cheezyflier. please let me know if there is any further information you require to fix this, i will send it right away.
    thank you in advance for your prompt action with this situation

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    cheezyflier
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    Joined: Mar 13, 2007
    Posts: 588

    PostPosted: Fri May 18, 2007 6:43 pm    Post subject: Reply with quote

    i am now up to 20 emails sent to fly away and still no response. i really dont want to close my account here but i cannot give away free money. i don't even have a job. a little attention to the inbox at fly away is in order. decent customer service is not too much to ask. my next step will be to close my account and report fly away to as many agencies as possible. all i ask is a fair resolution. it shouldn't be this big a deal.
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    RadarMan
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    Joined: Aug 25, 2003
    Posts: 15243
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    PostPosted: Fri May 18, 2007 11:47 pm    Post subject: Reply with quote

    Notify Pay Pal.

    Radar
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    cheezyflier
    Captain
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    Joined: Mar 13, 2007
    Posts: 588

    PostPosted: Sat May 19, 2007 5:54 am    Post subject: Reply with quote

    RadarMan wrote:
    Notify Pay Pal.

    Radar



    i talked to them first. they are the ones who told me i would have to correct it on this end.
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    RadarMan
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    Joined: Aug 25, 2003
    Posts: 15243
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    PostPosted: Sat May 19, 2007 6:16 am    Post subject: Reply with quote

    Send a few emails every day.

    If it's on a credit card tell the company and they'll stop it.


    Radar
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