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There are a number of methods to contact the team here at Fly Away Simulation. You may use our simple web form below for general comments and inquiries; but if you require specific contact details or support from a member of the team, please see below for further details. All of our support or contact inquiries are now routed through our dedicated support ticketing system for ease of tracking.
You can submit your creation (such as an aircraft, scenery or add-on file) to our file library using the form here. Once you have submitted your file, we will contact you within a few days with confirmation of listing in our downloads section.
We provide support to all of our members and users who wish to become members. We are able to provide support with login issues, registration problems and other similar problems. However, we are unable to provide technical support for downloads and how to install downloads. If you require technical support for installing downloads, please see the details below. For support and questions regarding your Fly Away Simulation account, please contact customer support using our support ticketing system by clicking on the link below.
You may cancel your Fly Away Simulation membership at any time. You may cancel your payment subscription from within your PayPal account. We are unable to do this for you. If you have any problems, please take look at the PayPal help pages related to canceling subscription payments.
All of our advertising sales are now processed through our fully automated advertising system. With this system, you can enter your details, choose an advertising package and then upload your advertisement and within 30 minutes, your ads will start being displayed on the Fly Away Simulation Flight Simulator Network. If you want more information on the advertising packages we have available, and more information on the statistics and demographics of the web site, click here.
If you are a large company and wish to discuss custom advertising packages with us, or wish to run a dedicated campaign so that all of our space is filled with your advertisements, this can be discussed. We also have additional advertising options such as mentioning your product, web site or service in our newsletter which reaches over 180,000 confirmed inboxes.
If you are interested in a custom advertising plan, please open a support ticket by clicking here.
We do not currently provide technical support and information for installing the downloads, add-ons or tools found on this web site. We are unable to do this because systems vary from users to user and our support staff are not trained in this field. However, the community forums have a massive user base and many of the users will be able to help you overcome any problems you may be encountering. Please see the links below in order to find the installation support you need.
If you are a member of the press or media and would like to contact the team regarding any issues you have, you should contact Ryan Barclay. Email details are found below.
If you are a developer, flight simulation or aviation company or website and would like for your press release to appear on our network, please forward it to our Managing Editor Ian Stephens using his email address below. Please send us your press release and any images, video or media you would like to be published with it and we will try our best to have it featured on our website.
Press inquiries should be directed to Executive Director Ryan Barclay.
There are a few other ways to contact us here at Fly Away Simulation. These are not the best methods, but are still available.
You may still contact us by regular post if you wish. You can reach us at the following address:Fly Away Simulation
You can contact us by telephone at certain times of the day. Our staff are usually in the office from 9am-6pm, Monday-Friday. We are unable to provide any account support by telephone; this all needs to be done through out support ticketing system. Telephone enquiries should only be made if you need to contact us about press releases, media enquiries and major problems and issues with the Fly Away Simulation website. If you have problems logging in or have account issues, we are unable to help via telephone and you should use the support form here. Our telephone contact details are as follows.
If calling from Europe or the UK, you can contact using the telephone number below which is based in London, UK:
If calling from the USA, you can contact us on our USA number which is based in California, USA:
If calling from anywhere else in the world, please use one of the numbers above which is the cheapest from the country you are calling from.
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